Returns & Exchanges

At Polono®, we stand by the quality of our printing technology and offer a 30-day hassle-free return policy to ensure you are completely satisfied with your purchase. If your device or accessory doesn't meet your expectations, our dedicated support team is here to facilitate a seamless exchange or refund.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or our online portal with your order number and a brief explanation of the reason for the return.

• 2.
  Prepare Your Package

  Securely pack the Polono® device in its original packaging, ensuring all power cables, manuals, and accessories are included to qualify for a full refund.

• 3.
  Ship the Item

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians receive and inspect your item for quality assurance, we will process your refund or dispatch your replacement unit within 3-5 business days.