Frequently Asked Questions
Everything you need to know about your Polono® experience.
How do I track my Polono® order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.
What is your return policy for electronics?
We offer a 30-day return policy for all Polono® products. Items must be in their original packaging and in new, resaleable condition to qualify for a full refund.
Do Polono® products come with a warranty?
Yes, all our electronic devices include a standard one-year limited warranty that covers manufacturing defects and hardware malfunctions under normal use.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I contact technical support?
Our dedicated support team is available via email at support@polono.com or through our live chat feature on the website from 9 AM to 5 PM EST, Monday through Friday.
Do you offer international shipping?
Yes, Polono® ships to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.